Monmouthshire County Council One Stop Shop
This means that help with accessing all Council services is available from one central point in each of our main towns - Abergavenny, Caldicot, Chepstow and Monmouth.
You can call into any One Stop Shop in person to talk to a highly trained customer adviser or if you prefer, simply telephone or email us.
For all enquiries, we'll do the following:
- Sort problems out for you
- Provide you with the forms you need and help you fill them out
- Chase up council departments for you
- Tell you how long you can expect to wait for an answer
- In other words, the One Stop Shops will do whatever is needed to improve your contact with the Council and your access to services.
You can even make an appointment to talk to specific Council officers, e.g. planning officers, and representatives of other organisations.
Green sacks for recycling. Since the closure of the cash office facility at the One Stop Shops, green sacks can now be obtained from the following retail outlets -
Caldicot
Washbournes Home Hardware Ltd, 37-43 Newport Road, Caldicot, NP26 4XB Manager - Mr Nigel Harris, Telephone No: - 01291 426760, Fax No 01291 430667 E-mail address nigel@washbournes.co.uk.One Stop Shops are open Monday to Friday.
Severnside One Stop Shop, Woodstock Way, Caldicot NP26 5DB severnside@monmouthshire.gov.uk Telephone: 01291 426400 Fax: 01291 426410
At the One Stop Shops we will try to deal effectively with any requests and enquiries to your satisfaction whether made in person or by other means, giving you answers immediately where possible.
Our Promise To You
- We promise to care and never forget you are an individual
- We will do everything we can to make you feel good about your council
- We will always listen to and learn from you. What you say is important to help us get it right
- We will strive to make your contact with the council as pleasant as possible
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